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In Cartble, customer orders are called records. The terminology adapts to your industry — what appears as “Order” in a retail context becomes “Ticket” or “Booking” in other blueprints — but the underlying data model is the same. You manage all records from Admin → Records. The Records Manager focuses on today’s activity by default, showing a real-time feed of incoming orders with an aging indicator that highlights how long each record has been waiting.

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Order lifecycle

Records move through a linear fulfillment workflow. Use the Advance Status button on any record to push it to the next stage.
1

Pending

A new order has arrived and is waiting to be acknowledged. The aging indicator turns amber after 15 minutes and red after 30 minutes to help you prioritize.
2

Processing

You have accepted the order and are preparing it (packing, cooking, or scheduling the appointment).
3

Shipped

The order has left your hands — dispatched for delivery, out for pickup, or en route to the customer.
4

Delivered / Cancelled

Terminal states. Delivered orders and cancelled orders appear together in the History tab.

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Financial and fulfillment statuses

Each record carries two independent status fields: Financial status tracks payment: Fulfillment status tracks physical delivery:
The aging indicator and workflow tabs in the Records Manager are driven by the fulfillment status, while financial metrics (today’s total sales, average ticket) are calculated from records with financialStatus: paid.

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Order numbers

Each record has a human-readable transactionNumber (for example, #1001). Cartble generates this by incrementing the lasttransactionNumber counter stored on your platform document. The number is sequential and unique per store.

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Order details

Each record contains:
  • Customer name and shipping address — shown in the record header and included in the thermal print view
  • Items — list of purchased resources with name, quantity, and unit price; selected modifiers (for food/on-demand orders) and the chosen variant are also stored per item
  • Total price — the final charged amount stored in cents along with the currency code
  • Delivery type — delivery, pickup, or table, depending on your checkout configuration
  • Applied discount — if a discount code or automatic promotion was used, the discount title, code, type, and exact amount saved are recorded on the order

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Printing orders

Click the Print icon on any record to open a thermal-print-ready receipt in a new window. The receipt includes the order number, item list with quantities and prices, total, and shipping address.

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Subscription records

If your store offers subscription products, the platform also stores subscription records separately from one-time orders. Each subscription record includes:
Subscription records are linked to a specific resource and customer. You can view a customer’s active subscriptions from their profile in Admin → Customers.

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Sound notifications

The Records Manager plays a cash-register sound whenever a new record arrives. Use the sound toggle in the top-right corner of the page to enable or disable this notification.