Every new Cartble store starts with a 15-day free trial on theDocumentation Index
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starter_trial plan. During the trial your store is fully functional — you can add products, accept orders, and configure settings. After the trial ends you choose a paid plan to keep your store active. All payments are processed securely through Stripe.
Free trial
When you create a store, Cartble automatically places you on a 15-day free trial. Your trial starts the moment you complete onboarding. The number of days remaining is shown at the top of the Billing page in your admin dashboard.After your trial expires, there is a 7-day grace period during which your store remains accessible. Once the grace period ends your store is locked until you activate a paid plan.
Subscription statuses
Your subscription can be in one of four states.Trialing
Your store is on the free trial. Full access is available for 15 days from store creation.
Active
Your subscription is paid and up to date. Your store operates without restrictions.
Past due
A payment failed. Your store enters a grace period. Update your payment method to restore normal access.
Canceled
Your subscription has been canceled. If
cancelAtPeriodEnd was set, access continues until the end of the current billing period.If
cancelAtPeriodEnd is enabled on your subscription, canceling does not cut off access immediately — your store stays active through the end of the period you already paid for.Plan limits
Every plan defines a set of limits that control what your store can do. These are the fields you will see reflected in your plan.maxResources
maxResources
The maximum number of products, items, or services you can create. A value of
null means unlimited.maxBlueprints
maxBlueprints
The maximum number of store blueprints (industry templates) available to your store. A value of
null means unlimited.customDomain
customDomain
Whether your plan includes the ability to connect a custom domain to your store. Plans without this set to
true can only use the default yourstore.mycartble.com subdomain.monthlySalesLimit
monthlySalesLimit
A monthly cap on total sales volume in your store’s currency. A value of
null means no cap. If your sales exceed this limit, an overage fee applies.overageFeePercent
overageFeePercent
The percentage fee charged on sales that exceed
monthlySalesLimit. Expressed as a decimal — for example, 0.01 equals a 1% overage fee.Plan feature flags
Higher-tier plans unlock additional capabilities through feature flags. Some features are automatically enabled based on your store’s industry, regardless of plan.| Feature flag | What it enables |
|---|---|
enablePreparable | Preparation time tracking for orders or appointments |
enableCustomizable | Per-item customization options at checkout |
enableSchedulable | Appointment and session scheduling |
enableVariantHeavy | Full product variant support (sizes, colors, etc.) |
enableStaffManaged | Staff assignment and management for appointments |
Billing transactions
Every payment processed for your subscription is recorded as a billing transaction. Each transaction has one of three statuses.- Paid — the payment was successful.
- Pending — the payment is being processed.
- Failed — the payment was not collected. Check your payment method.
Upgrading or downgrading your plan
Review available plans
The page shows all active plans. Your current plan is highlighted. Plans display their price, feature list, and limits.
Select a plan
Click Select Plan on the plan you want. You are redirected to a Stripe-hosted checkout page to complete payment.